At Aava Holiday Aava Travel and Tours, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard the information you provide while using our website, services, or booking travel experiences with us.
By accessing our website or using our services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
To provide safe, efficient, and personalized travel services, we may collect the following information during inquiries, bookings, and communication:
Personal Information
- Full name
- Gender
- Date of birth
- Nationality
- Contact Information
- Email address
- Phone number
- Residential address
Travel Documents
- Passport copies and identification documents required for permits, domestic flights, and travel arrangements
Emergency Contact Information
- Names and contact numbers of relatives or friends for emergency situations
Health & Travel Information
- Medical conditions, allergies, dietary preferences, or fitness-related information necessary for trekking and adventure activities
2. How We Use Your Information
Your information is used solely for travel-related operational purposes and customer support, including:
- Travel Arrangements
- Processing trekking permits and national park entry permits
- Booking hotels, transportation, and domestic flights
- Organizing guided tours, trekking logistics, and related services
- Government & Legal Compliance
Registering travelers with relevant tourism and immigration authorities in Nepal where legally required.
- Communication
- Sending booking confirmations
- Providing itinerary updates and travel information
- Responding to customer inquiries and support requests
- Safety & Emergency Support
- Assisting with emergency situations, rescue coordination, or medical support if necessary
3. Data Protection & Security
We take reasonable technical and organizational measures to protect your personal data from unauthorized access, misuse, or disclosure.
Secure Website
Our website uses SSL (Secure Socket Layer) encryption to protect information transmitted online.
Limited Access
Sensitive information such as passport copies and personal documents is only accessible to authorized staff members responsible for managing your trip.
Payment Security
We do not store credit or debit card details on our servers. Online payments are processed through secure third-party payment gateways.
4. Sharing of Information
We respect your privacy and do not sell, trade, or rent your personal information to marketing companies or unrelated third parties.
- We may only share your information when necessary for travel operations, including:
- Government departments for permits and registrations
- Airlines, hotels, and transportation providers
- Licensed guides and trekking staff
- Emergency rescue services or insurance providers when required
- All third-party service providers are expected to handle your information responsibly and securely.
5. Cookies & Website Analytics
Our website may use cookies and analytics tools to improve user experience and understand website performance.
Cookies help us:
- Analyze visitor traffic and browsing behavior
- Improve website functionality and content
- Enhance overall user experience
You may disable cookies through your browser settings; however, some features of the website may not function properly.
6. Your Rights Regarding Your Data
You have the right to:
Access
- Request a copy of the personal information we hold about you.
- Correction
- Ask us to update or correct inaccurate or incomplete information.
- Deletion
Request the removal of your personal data after your trip is completed, subject to legal and administrative obligations.
Withdrawal of Consent
You may request that we stop using your personal information for communication purposes at any time.
7. External Website Links
Our website may contain links to third-party websites such as tourism authorities, travel resources, or partner services. Please note that we are not responsible for the privacy practices or content of external websites.
We encourage users to review the privacy policies of any external sites they visit.
8. Policy Updates
Aava Holiday Aava Travel And Tours reserves the right to update or modify this Privacy Policy at any time to reflect changes in legal requirements, business practices, or service improvements.
Any updates will be posted on this page along with the revised effective date.
9. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Aava Holiday Aava Travel And Tours Pvt Ltd
Chandra Vinayak Marg, Kathmandu, Nepal
Email: info@aavaholiday.com